Refund policy
RETURN AND REFUND POLICY
Every AAPLOO creation leaves us sealed and untouched. Every 50ml bottle also arrives with a 3ml vial of the same scent, so you can wear it before you break the seal.
THE 7-DAY SEAL PROMISE
- Every single 50ml bottle ordered directly on aaploo.com ships with a 3ml vial of the same scent.
- Wear the vial first. If the fragrance is not for you, you may return the 50ml bottle within 7 days of delivery, as long as it is still sealed and unused.
- The 7 days are counted from the delivery time recorded by our courier partner. Requests received after this window cannot be accepted.
- A reverse logistics and handling fee of ₹250 is deducted from the refund.
WHAT QUALIFIES FOR A RETURN
A 50ml bottle is eligible only if all of the following are true:
- The protective cellophane wrap is intact and unbroken.
- The bottle is unsprayed, and the crown cap and seal have not been removed.
- The original carton, inserts and gift packaging are complete and undamaged.
- The order was placed directly with AAPLOO.
WHAT CANNOT BE RETURNED
For reasons of hygiene and product integrity, the following are final sale:
- Any product that has been opened, unsealed, sprayed or tested.
- Discovery Sets, sample vials and travel sizes.
- Duos, gift sets, personalised or engraved pieces, and limited editions.
- Products bought during a sale, or with a promotional code or complimentary offer.
- Products bought from any marketplace, retailer or distributor. Please contact the seller you bought from.
Once a 50ml bottle has been opened, it cannot be returned for a change in scent preference. This is why every bottle comes with its own vial: wear the vial, then decide.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, leaking or incorrect, we will make it right at no cost to you. To qualify:
1. Record a continuous, unedited unboxing video, starting before the outer shipping seal is opened.
2. Write to hello@aaploo.com within 72 hours of delivery with your order number, the video and clear photographs.
3. Keep all packaging until our team closes your request.
Claims without an unboxing video, or raised after 72 hours, cannot be accepted. Once verified, we will send a replacement of the same product. If it is unavailable, we will issue a full refund.
HOW TO REQUEST A RETURN
1. Email hello@aaploo.com with the subject line "Return Request – [Order Number]".
2. Include your order number, the product, the reason, and photographs of the sealed product from all sides.
3. Our Client Care team will reply within 2 business days with approval and pickup details.
Returns sent without prior approval, or sent to any other address, will not be accepted or refunded.
INSPECTION
Every returned product is inspected at our facility. If it fails any condition above, the return is declined and the product is sent back to you. In that case, return shipping charges are payable by you.
REFUNDS
- Approved refunds are issued to the original payment method within 7 to 10 business days of a successful inspection.
- For returns made by choice (not damage or error), a reverse logistics and handling fee of ₹250 is deducted from the refund.
- Any courier, payment gateway or bank charges are non-refundable.
- Refund timing after we release it depends on your bank or card provider.
CANCELLATIONS
- An order may be cancelled free of charge until it is dispatched. Write to hello@aaploo.com with your order number.
- Once an order has been dispatched, it cannot be cancelled. It may only be returned under this policy.
- AAPLOO may cancel any order for reasons including stock availability, pricing or listing errors, or suspected fraud. In that case, the full amount paid is refunded.
EXCHANGES
We do not offer direct exchanges. Please return the eligible product and place a new order.
INTERNATIONAL ORDERS
International orders cannot be returned for change of mind. Damaged, defective or incorrect orders are covered under the same 72-hour unboxing-video process. International shipping charges, customs duties and taxes are non-refundable.
We assess eligibility in line with this policy and applicable law. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.